FAQs

Hi, the below FAQ are some common concerns before purchasing the items.
If you have other questions, please just send it to info@acanlux.com.au.

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  • Ordering & Payments
  • Shipping & Delivery
  • Products & Ingredients
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  • Returns & Refunds

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 12-36 hours!

Ordering & Payments

We accept major credit cards, PayPal, and other secure payment options.

If your order hasn’t shipped yet, contact us immediately at info@acanlux.com.au and we’ll do our best to help.

Shipping & Delivery

Standard Shipping
Free Postage by Sendle(most areas) or Australia Post(remote areas). 
Estimate delivery from 2-8 business days;
Generally, 7-16 business days apply for remote areas.

Express Shipping
Takes AUD $15 shipping cost
Estimate Delivery from 1-4 business days;
Generally 3-7 business days apply for remote areas.

All orders are dispatched from our Sydney, NSW warehouse.

Yes, but availability depends on the destination. Please email info@acanlux.com.au us to confirm.

Orders are usually dispatched within 1–2 business days after payment clears

Products & Ingredients

Yes, our products are cruelty-free. Many are vegan-friendly — check individual product pages for details.

Expiry dates are printed on the bottom of the bottle or packaging. Products typically have a 24-month shelf life and are best used within 6 months of opening.

Our formulas are dermatologically tested, but we recommend patch-testing before first use.

Each product page includes a full ingredient list.

Usage & Application

We provide shade guides and product descriptions online. If you’re unsure, contact us info@acanlux.com.au for personalized advice.

We recommend using within 6 months of opening for best results.

Yes — follow us on Instagram and YouTube for tips and tutorials.

Returns & Refunds

If you’re not satisfied, email us within 30 days of purchase. If we can’t resolve the issue, you can return the product for a full refund.

For health and safety reasons, returned products are not resold. We encourage customers to consider the environmental impact before returning.

Contact us immediately with details and we’ll provide a solution.

Unable to find satisfactory answers ? Contact Support